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Samsung Plug and Connect is designed to provide an easy and seamless experience when users connect Samsung’s smart devices to Samsung SmartThings application. This service aims to provide users the least steps of connecting IoT devices so that users can avoid any technical difficulties during onboarding. Also, this service aims to increase the connection rate of IoT devices by providing useful products guide in the purchase and delivery phases.
Each phase of Samsung Plug and Connect service is designed as follows: In the purchase phase, when users purchase Samsung’s smart devices, they are guided to input their Samsung Membership or Account information. With the information, the system matches users’ account data and purchased products data. Then, the system sends users promotion or seasonal event information related to the purchased products. In the delivery phase, when the purchased products are delivered, the delivery data is synced with the account data and the purchased products data. Then, users receive a notification on their mobile phone, and it leads to a screen where users can connect all the purchased devices in only one step. |
